This report shows the actions that admin users have taken within 1stream. The Status column represents if the action was finished and properly saved, or if they went to make a change but didn't save it.

This will show the login status of users for the defined period, along with their total time available and total talking time.

This specifically looks at the login and logout times of users in Call Queues. You must fill out the QueueNum column with a valid call queue to get data back.

The Total Talking column sums the total talk time across the entire period, while Total Logged In Per Day is averaged across the date range.

This report simply shows all the calls, with roughly the same data as you would receive if you exported data to OneDrive as a CSV.

You can optionally filter by Extension(s) or Queue(s), and those can be comma separated lists of values or single values.

This report allows you to see the calls that arrived in a queue, then got transferred to another extension. Best for finding where you can smooth out the call flow because of too many transfers.

You can optionally filter by Extension or Queue, single value for each only.

This report is similar to a queue summary report for inbound calls, but the filter is a customer number or ANI for a given date range. Columns include calls offered, calls abandoned, service level.

This report provides insight on the number of, total and percentage of support line, emergency and standard calls on a set week.

A date range report that groups each row by day to showcase inbound calls both answered and unanswered, outbound calls and average call length.

A date range report that groups each row by day to show the maximum number of simultaneous calls for the given day.

Typical queue summary report with columns for inbound, answered, abandoned, etc. but grouped by day for a given date range.

This report shows information on incoming queue calls that used the Callback Feature but were not successful in the call back.

It simply lists out all the calls that failed to get a callback before timing out.

For clients who have set up Client Contact Groups using their 1stream CRM cache data, this report will highlight call activity for accounts or contacts from the selected contact group. This report includes a summary section at the top and a call listing section at the bottom.

This report provides insight on the call ID and call queue specific data which can be filtered by the name of DIDs. This report will only pull data for destinations that have a direct inbound rule built in the phone system and will not cover overflows and transfers.

For instances that a call interflows from one queue to another queue, this report would show the first queue the call held in.

Short and Long Report Difference

• Inbound Unanswered Short is indicative of calls that are not answered, held less 20 seconds before hanging up.
• Inbound Unanswered Long is indicative of calls that are not answered, held longer than 20 seconds before hanging up.

This provides the same report as above, but broken down by quarter hour instead of by day.

This is a very simple representation of the Call Segments feature, allowing you to see the destination calls took after reaching an IVR for a given date range.

This report provides details pertaining to the login activity of extension users. It will keep track of the number of times an extension user has logged in as well as provide a time stamp of the last time and date that they logged in.

This specifically tracks 1stream logins, not logins to the softphone.

A report that shows all calls to and from a specific phone number.

A report showing when and for whom the PIN verification feature was used, and whether or not a ticket was tagged.

A date range report showing queue calls that waited more than 10 seconds and were ultimately answered.

A report designed to show typical call paths for calls that were held in a queue. This includes calls that were answered by an agent or calls that diverted to voice mail or calls that went unanswered. Filters include date range and queue selection.

While the normal Queue Summary w/ Overflow report allows for you to get a good picture of your queue call flow volume and handling across many days, it fails to give you a good picture of intraday behavior like spikes during the morning or shortly after the lunch period.

This report will break down the selected date range across 15 or 30 minute time increments, so you can see which periods may need more coverage, and which may need less.

You can optionally filter by Queue(s), and those can be comma separated lists of values or single values.

For phone systems set up with overflow queues, this report includes columns for calls that overflowed. This report has columns for count, answered, abandoned, service level. Report includes filters for date range and queue selection.

A report designed to show summary information on calls that passed through a queue but ended up in voicemail. Report includes filters for date range and queue selection.

You can optionally filter by Queue, single value only.

This report provides details pertaining to inbound calls, the number of repeat calls and the percentage of the inbound calls being repeats calls. This report reflects by the ending week.

This report provides a summary report of the agents who take calls from Ring Groups.

This lists all the calls that trigger a Auto Logout event, or contribute to the threshold.

A Ring Out/No Answer report based on the phone system logs alone. This report is a date range, log style report for RONA (Auto Logout) events and can be useful for coaching agents to manage their phone system status when they are away from their desk.

This lists out the events of users being logged into or out of queues for the Queue Change Signal feature.

This report provides data on how calls are routed for Ticket Number Call Routing functionality.

A date range, call listing style report for inbound queue calls that went unanswered.

A user export report including plan, user type and phone extension

A report summarized by day with date range, extension and queue filters. This report shows an extension's use of the built-in phone system statuses (Away, Lunch, DND, etc.).

A report of all the 1stream users showing their dial by name settings. Use this report to see which agents may need to have their VM name recorded. All users must have a greeting recorded, otherwise they won't appear unless using our Enhanced Dial-By-Name Directory.

A date range report designed to group activity by week. Columns include week number, call in, calls answered and abandoned.