Creating A Support Ticket

This article will provide a walkthrough on how to create a support ticket.

Updated at July 27th, 2024

Urgent Issue Warning

For urgent issues like a phone system outage, please call our support team as we cannot deal with critical outages over email. You can find global contact numbers on our main Contact Us page.

 

Support Tickets can be easily submitted via the bvoip phone system, without needing to remember a URL or Email address. 

Creating a Support Ticket

  1. Login to the bvoip phone system. 
  2. Click on the Partners menu on the left.
     
  3. Click on the Support option in the drop-down menu. 
  4. Login when prompted.
  5. Select the Contact Support option on the side menu.
     
  6. Click on the New button to open a ticket. 
  7. Select the desired category. 
  8. Select the desired form. 
  9. Fill out the form. 
  10. Click the checkbox to agree to the bvoip terms and conditions.
  11. Click the Submit button. 

The ticket will then be submitted to our support team to process. Any updates on the status will be provided via email as the ticket is processed.