Default Call Flow
Outbound Rules control how the phone system can dial out. While US and Canada clients will use the instructions set in our Setting up Outbound Call Rules article, international clients will need use the rules listed in this article to ensure that the call out works as intended.
No Country Code?
Clients that don't use a country code can skip putting in the country code in the Calls to Numbers Starting with Prefix field.
International Outbound Call Rules
- Log into the bvoip phone system.
- Click on the Call Flow drop-down menu.
- Go to the Outbound Rules subsection.
- Select the Add button to create a new rule. If there is an existing rule that needs modification, click on the Pencil icon next to the desired rule to modify.
- In the Rule Name field, Name the Outbound Rule.
- Scroll down to the Apply This Rule to These Calls section.
- In the Calls to Numbers Starting with Prefix field, input the country calling code.
- In the Add the Calls to Numbers with a Length of field, add in a value based on the length of the phone numbers that are dialed. It is also possible to create a call range by placing in a numbers with a hyphen between them. The example below uses 14, however, if you are unsure, please reach out to our support team.
- Scroll down to the Make Outbound Calls On section.
- In the Route 1 drop-down, select the SIP Trunk that the rule should be applied to.
- Click the Save button.
Outbound Rule Not Working?
If the international outbound call rule is still not allowing users to dial out, consider adding a value of '00' to the Calls to Numbers Starting with Prefix field. Additionally, if you have added a plus sign to the Calls to Numbers Starting with Prefix field or Prepend field, consider removing it in order for calls to function.