FAQ

Creating Outbound Rules

Video Walkthrough

 

 

There are some common rules for specific countries at the bottom of this step list.

1. Go to Call Flow > SIP Trunks in the phone system
2. Click Add Outbound Rule
3. Set the rule name
4. Define the Calls to numbers starting with prefix and Calls to numbers with a length of based on your needs
5. You can optionally define a Department/Group or specific extension(s), and if that is set only those extensions can use this rule
   1. This is great for teams that need different Caller ID behavior
6. Under Route 1 at the bottom, define your SIP Trunk provider and any Strip/Prepend digits that are necessary
7. You can optionally define a Caller ID here, and any calls going out this rule will use that
   1. This overrides the default and per-extension caller ID values
8. If you have backup providers, you can define those as Routes 2-5
9. Click Save at the bottom, and you should be able to test the rule

What is an Outbound Call Rule?

The rules set in this section will determine how extension users will need to dial out in order to make outbound calls in the bvoip phone system. 

By default, our team sets these rules to not include a prefix so that users only need to dial the area code plus phone number (no dialing ‘9’ for an outside line). 

The 10 Digit Rule 

This outbound call rule cover when a user dials an 10 digit number outbound call.

1. Log into the bvoip phone system.
2. Click on the Call Flow drop-down menu.
   
3. Go to the Outbound Rules subsection. 
4. Click the Add button. The screen will refresh with rule setup details.
5. In the Rule Name field, Enter 10 Digit in the textbox.
   
6. Scroll down to the Under Apply This Rule To These Calls section.
   
7. In the Calls to Number with a length of field, Enter 10 in the textbox.
8. Scroll down to the Make Outbound Calls On section.
   
9. For Route 1, Select the name of the SIP Trunk from the drop-down instead of BLOCK CALLS. 
10. In the Prepend field, input a value of 1. 
11. Click the Save button. 

The 11 Digit Rule

This outbound call rule cover when a user dials an 11 digit number outbound call.

1. Click the Add button.
   
2. In the Rule Name field, Enter 11 Digit in the textbox.
   
3. Scroll down to the Under Apply This Rule To These Calls section.
   
4. In the Calls to Number with a length of field, Enter 11 in the textbox.
5. Scroll down to the Make Outbound Calls On section.
   
6. For Route 1, Select the name of the SIP Trunk from the drop-down instead of BLOCK CALLS. 
7. Click the Save button. 
    

Digit Prefix Required to Dial Out Setup

If the user must dial a ‘9’ (or other digit) to access an outside line, the steps above would apply with a minor deviation in the Make Outbound Calls On section.

1. Scroll down to the Make Outbound Calls On section.
2. For Route 1, Select the name of the SIP Trunk from the drop-down instead of BLOCK CALLS. 
3. In the Strip Digits column, select 1 from the drop-down menu. 
4. Click the Save button. 
   
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