Music on Hold v. Playlists

If you are looking to have more than one audio file and have them to play in a particular order in the phone system, then consider creating a playlist. More than one playlist can be created in the phone system. A playlist is best for those who have multiple audio files for hold music and want to continue playing the audio files in a desired shuffle pattern or loop. 

If you would rather not use a playlist, please see our Randomizing Music on Hold article. 

Creating On Hold Music Playlists 

1. Login to the bvoip phone system.
2. Click on the Dashboard drop-down menu.
   
3. Go to the Settings subsection.
4. Select the Music on Hold icon.
   
5. Go to the Playlists tab.
   
6. Click the Add button. The Create Audio Playlist pop-up window will appear.
7. In the Name field, Name the desired playlist. Spaces and Special Characters are not allowed.
   
8. Click on the Proceed button. The Audio Playlist pop-up will appear. 
9. Select how the audio files on the playlist should be played:
   1. Shuffle - This option shuffles the audio files selected on the playlist in a continuous loop.
   2. Auto Gain - This option plays the audio files at an adjusted volume. When selected, you will be able to select the percentage of volume in the open text box. 
10. Click on the Add button to add uploaded audio files from your local device. 
11. Select the Ok button after adding the desired files. 
12. Click on the Save button at the top of the page.