MPP Integration Notice
MPP Integration Notice
While the MPP system is still in use, we now have the new MPP Integration which removes the need for you to login to the portal and manage devices manually like before. Check out our article on Activating the MPP Integration for more details.
Editing MAC Addresses in the Managed Provisioning Portal
MAC Addresses cannot be changed in the Managed Provisioning Portal. If a device is loaded into the Managed Provisioning Portal with an incorrect MAC address, it will need to be deleted and re-scanned in.
For instructions on deleting, scanning and assigning the previous device, please see the following Knowledge Base articles:
- Removing a Device in the Managed Provisioning Portal
- Checking In and Assigning Devices in the Managed Provisioning Portal
Please ensure that the MAC address is reflected correctly in the extension's phone template within the phone system. If that MAC address is incorrect as well, it will need to be matched with the MAC listed in the Managed Provisioning Portal.