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Poor call quality can be a stressful inconvenience. Below are common ways that these instances of calls being 'choppy' can...
March 26th, 2024 479 views 0 likes
If a caller ID is incorrect for a phone number, there are two different ways that it can be corrected,...
March 26th, 2024 588 views 0 likes
Name Not Reflected If there is a user missing from the dial-by-name directory, then please ensure that self identification recording...
March 26th, 2024 755 views 0 likes
Device is Factory Reset Ensure that if the device is pre-used, that it has been fully factory reset prior to...
March 26th, 2024 1194 views 0 likes
Check the Outbound Rules Ensure that the outbound rules are correct as shown in our outbound rule articles. Setting Outbound...
March 26th, 2024 515 views 0 likes
Your browser does not support HTML5 video. Correcting the Extension Displaying Name Log into the bvoip phone system. Click on...
March 26th, 2024 520 views 0 likes
Why is the Caller ID Being Sent Twice? While Caller IDs are sent once by SIP carriers, in some cases,...
March 26th, 2024 398 views 0 likes
DTMF Not Being Honored If you have a caller on a call on Line 1, and you press line 2...
Softphone Says 'Registration Failed' For new softphone downloads, the registration will show as failed if not configured. To correct this...
March 26th, 2024 665 views 0 likes
Why Didn't the Audio Play? The desired auto file was uploaded into the phone system and it's been selected. When...
March 26th, 2024 526 views 0 likes
Registered vs. Unregistered Extensions What does Registered mean? A Registered Extension indicates that the extension is registered with the phone...
March 26th, 2024 1042 views 0 likes
Google Cloud API Key is in Place Ensure that the voicemail transcription is configured correctly by confirming the Google Speech...
March 26th, 2024 435 views 0 likes
Forwarding Rules on the Extension If a call is getting disconnected when trying to call an extension directly or when...
March 26th, 2024 584 views 0 likes
Not Receiving Notifications First things first, ensure notifications are enabled in your browser. Ensure that there is no Bell icon in...
March 26th, 2024 783 views 0 likes
PBX Delivers Audio This issue is almost always caused by the calling parties attempting to directly connect to each other,...
March 26th, 2024 455 views 0 likes
Requirements For this article to be the correct solution for you, the following must be true: The extension is able...
March 26th, 2024 488 views 0 likes
Troubleshooting Web Client Login Errors The steps below will provide assistance in troubleshooting the common errors found when users try...
April 19th, 2024 464 views 0 likes
What's happening? You've setup call forwarding from a different phone system into bvoip, but when you ring that it goes...
June 19th, 2024 415 views 0 likes