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Poor call quality can be a stressful inconvenience. Below are common ways that these instances of calls being 'choppy' can...
March 26th, 2024 451 views 0 likes
If a caller ID is incorrect for a phone number, there are two different ways that it can be corrected,...
March 26th, 2024 562 views 0 likes
Name Not Reflected If there is a user missing from the dial-by-name directory, then please ensure that self identification recording...
March 26th, 2024 715 views 0 likes
Device is Factory Reset Ensure that if the device is pre-used, that it has been fully factory reset prior to...
March 26th, 2024 1124 views 0 likes
Check the Outbound Rules Ensure that the outbound rules are correct as shown in our outbound rule articles. Setting Outbound...
March 26th, 2024 481 views 0 likes
Your browser does not support HTML5 video. Correcting the Extension Displaying Name Log into the bvoip phone system. Click on...
March 26th, 2024 494 views 0 likes
Why is the Caller ID Being Sent Twice? While Caller IDs are sent once by SIP carriers, in some cases,...
March 26th, 2024 360 views 0 likes
DTMF Not Being Honored If you have a caller on a call on Line 1, and you press line 2...
March 26th, 2024 492 views 0 likes
Softphone Says 'Registration Failed' For new softphone downloads, the registration will show as failed if not configured. To correct this...
March 26th, 2024 614 views 0 likes
Why Didn't the Audio Play? The desired auto file was uploaded into the phone system and it's been selected. When...
March 26th, 2024 491 views 0 likes
Registered vs. Unregistered Extensions What does Registered mean? A Registered Extension indicates that the extension is registered with the phone...
March 26th, 2024 973 views 0 likes
Google Cloud API Key is in Place Ensure that the voicemail transcription is configured correctly by confirming the Google Speech...
March 26th, 2024 401 views 0 likes
Forwarding Rules on the Extension If a call is getting disconnected when trying to call an extension directly or when...
March 26th, 2024 543 views 0 likes
Not Receiving Notifications First things first, ensure notifications are enabled in your browser. Ensure that there is no Bell icon in...
March 26th, 2024 704 views 0 likes
PBX Delivers Audio This issue is almost always caused by the calling parties attempting to directly connect to each other,...
March 26th, 2024 421 views 0 likes
Requirements For this article to be the correct solution for you, the following must be true: The extension is able...
March 26th, 2024 462 views 0 likes
Troubleshooting Web Client Login Errors The steps below will provide assistance in troubleshooting the common errors found when users try...
April 19th, 2024 428 views 0 likes
What's happening? You've setup call forwarding from a different phone system into bvoip, but when you ring that it goes...
June 19th, 2024 389 views 0 likes