Pre-Provisioning Steps
Before attempting to provision the desired phone, ensure that you have factory reset the device and enabled MPP for the desired extension.
For information on completing these tasks before provisioning the desired device, please see the following articles:
Provisioning the Phone Template
Provisioning the Phone Template
- Login to the bvoip phone system.
- Go to the Extensions > Extensions menu.
- Click on the Edit button next to the extension that the device is being applied to. Click the Add button to create an extension that the device will be applied to.
- Go to the Phone Provisioning tab.
- Click on the Add New Phone Device button. A pop-up will appear.
- Select the desired device model in the Templates drop-down. This should be your specific phone model.
- Add the MAC Address without colon into the MAC Address field.
- Click the Save button. The pop-up for the provisioning will close and the page will refresh with new sections being shown.
- Click the Save button to save the phone template to the extension.
Provisioning the Phone Interface Directly
If you have phone device that is not compatible with the Managed Provisioning Portal, please refer to our Manually Provisioning Htek Phones article.
Manual Provisioning Notice
Unless the phone device is incompatible with the Managed Provisioning Portal, there will no need to log into the device and manually configure anything.
Phone Still Not Provisioned?
If the phone has not provisioned with either sets of instructions, please refer to our Phone Provisioning Troubleshoot Guide.