Why Factory Reset? 

For best practices with provisioning phones, we recommend factory resetting all used phones to prevent conflicting phone settings from stalling the process. When reset, the firmware will be updated and the configuration file will be accessed, pulling the provisioning details from the phone system. 

Factory Resetting an Htek Phone

1. Go to the main menu of the terminal.
2. Click the * button three consecutive times.
3. Click the x button for approximately ten seconds.
   

It will take several minutes for the factory reset process to be completed. Once the IP phone is factory reset, you must assign a template to an extension in the bvoip phone system.