Shared parking is the option that is used in order to have multiple lines to work as a call waiting sort of feature. By default, the bvoip phone system has 10 shared parking spaces available.
Did You Manually Provision the Device?
If you have manually provisioned a hard phone device, you will need to log into the device via web browser and manually adjust the line items as needed rather than follow the instructions below.
Setting up Shared Parking through BLF Keys
- Log into the bvoip phone system.
- Click on the Extensions drop-down menu.
- Go to the Extensions subsection.
- Edit or Create the Extension user that will need the additional shared parking spaces.
- Go to the BLF tab.
- Change the drop-down from Blank to Shared Parking for each numbered field, which will designate a line.
- In the second drop-down next to the Shared Parking drop-down, select SP and the coinciding number of that line.
- Click the Save button.
Using a Physical Device with BLF Keys?
Once the BLF Keys are set, the device will need to be rebooted for the keys to be applied.
Setting Up Shared Parking BLF Keys with the Web Client
- Log into the bvoip phone system.
- Click on the Extensions drop-down menu.
- Go to the Extensions subsection.
- Edit or Create the Extension user that will need the additional shared parking spaces.
- Go to the Rights tab.
- Under Extension Rights, check Perform Operations (Divert, transfer, pickup) and Can Park Calls to enable.
- Click the Save Button.
After the shared parking lines have been added, calls will be able to be "parked" on these set lines to wait rather than being sent to voicemail due to the extension user being on the phone. For instructions on using the shared parking feature, please see our How to Park Calls through BLF Keys article.
Need More Call Waiting Lines?
If you are needing more shared parking spaces, you can setup more in the phone system as shown in our How to Add More Lines for Call Waiting article.