Haven't Set Up Shared Parking for BLF Keys Yet?
If you have not setup Shared Parking with BLF Keys yet, please see our How to Setup Shared Parking with BLF Keys article.
Call Parking
If a call needs to be parked and then picked up from another extension, the call can be parked in a Parking orbit and then picked up from another extension.
How a call is placed in park dictates how shared parking will be used.
If through set BLF Keys, the call must be parked and picked up through BLF Keys.
If through Dial Codes, the call must be parked and picked up through Dial Codes.
Parking a Call with a Provisioned Device
While on an active call on a provisioned device, click on an open SP BLF Key. This will park the call in the selected Shared Parking spot.
Picking Up a Parked Call with a Provisioned Device
Select the SP BLF Key where the call is parked from the provisioned device, and this will pick up the parked call.
Parking a Call with the Webclient Softphone
While on an active call on a provisioned device, right click on the call from the Panel view of the softphone. Select Park. This will park the call on an available SP spot.
Picking Up a Parked Call with the Webclient Softphone
Right click on the call from the Panel view of the softphone. Select Unpark. This will unpark and allow you to answer the unparked call.
Looking to Automatically Unpark a Call?
Please refer to our Automatically Unparking a Forgotten Call article.
Phone System Licensing Notice
Call Pickup and Call Parking are only available in commercial editions of the bvoip Phone System.