Why Is It Listed Under My First Extension?
The original operator extension is solely created for the initial setup on the phone system, but is not a secure extension and should be changed.
Making Extension Changes
If you are needing to re-use an extension number, we recommend deleting the existing extension with the desired extension number and re-creating the extension with the correct information. More information on this can be found in our Repurposing User Extensions article.
Adjusting Operator Extension
Once all extensions are configured, the operator extension will need to be adjusted to the extension that will be able to accept calls that transfer out of voicemail or other menus.
- Log into the bvoip phone system.
- Click on the Extensions drop-down menu.
- Go to the Extension subsection.
- Click the Set Operator Extension button. The Select the Operator Extension pop-up will appear.
- Expand the drop-down menu to select which extension should be the operator extension by clicking the green plus sign to the right.
- Click the Save button to close the window.
Once the Operator Extension has been changed, the original 100 extension can be removed, if desired.