Porting Timeframes

Porting times vary based on the type of phone number being transferred. Below are the expected timeframes:

• Inbound (13/1300/1800) = 1 to 7 business days
• Virtual Mobile = 1 to 2 business days
• Local (DIDs) - simple (CAT A) = 5 to 14 business days
• Local (DIDs) - complex (CAT C) = 4 to 6 weeks

Local DID Category A vs C

Local numbers are classified as “Complex” or Category C ports when any one of the following statements is true:

• ISDN, Hunt, ADSL, or Faxing are in use on the number
• The number is part of a block of numbers, a “range”
• You're porting from Telstra DOT

Creating the Regulatory Listing

You only need to do this series of steps once per account/customer.

1. Login to the Enfonica Console
2. Navigate to Phone Numbers > Regulatory Listings
3. Click Create in the top right
4. Select either Individual or Business and populate the relevant details
5. Enter in the address of the specified individual or business
6. Confirm and save

Creating the Port Request

1. Navigate to Phone Numbers > Port in requests in the Enfonica console
2. Click Create in the top right
3. Give it a name and select your regulatory listing created above
4. You may optionally choose to Port the number as soon as possible
   1. If you don't select this, they will reach out to schedule a date once the port is approved.
5. On the right click Add phone number and add in the numbers you wish to port
6. Click Next
7. Enter in the relevant details:
   1. Provider Name: Losing provider that currently holds the number
   2. Account Number: Your account number with that provider
   3. Authorized Contact: Whoever is an authorized contact with the losing provider to approve the port request
   4. Supporting Documents: A copy of your last bill with the previous provider
   5. Entity Details: The company details and address as-is with the losing provider.
8. Click Next then Sign and Submit

You'll receive a notice from the Enfonica team once your port is approved, and they'll provide the date at that time or request a date depending on your selection.