Call recordings can be found in several places, the bvoip phone system has different locations that these recordings can be activated, but call recordings can be found in the bvoip system as well as in 1Stream.

Accessing Recordings

Once call recordings are enabled, users will be able to access them from the tool as well. To access the recordings and download, follow the steps below. 

1. Log into the bvoip phone system.
2. Click on the Storage drop-down menu.
   
3. Go to the Recordings subsection. The screen will default to an additional Recording subsection tab. Note: The search bar can be used to find specific recordings.
4. Click the Delete button should any recordings need to be removed. Note: Multiple recordings can be selected by using the checkbox beside the recording date.
5. Click the Download button to download each recording.

Recording Settings

1. Go under the Quota tab in the Recordings menu
2. Check Send email when size of local recordings folder is disabled and then set a value, defaults to 75%
   • When this is reached, the system notification emails will receive an alert.
3. Check Automatically delete all recordings from the local recording folder older than X days, set the date value to how long you want to retain recordings for
   • If set to 30, 30 days after a call is recorded the recording will be deleted from our system.
4. You can check Compression to save some additional storage on your server, however it causes recordings to no longer be playable in the web and you have to use a third party media tool to play them.

Call Recordings and 1Stream

Call recordings can be accessed in 1Stream and attached to tickets. Please refer to the following articles: 

• Attaching Call Recordings to Tickets
• Playing Call Recordings in 1Stream