Why Are My Users Seeing This Error?
If you or your end users are seeing a runtime error upon logging into the native softphone, then this means that your team likely is not matched up entirely for SSO to work as expected.
How Do I Fix It?
To fix the runtime error, make sure that the following items are matched up fully to the extension:
Once the mapping issue is resolved, the error should subside immediately.
Still Seeing A Runtime Error?
If your users are matched up across 1Stream and the phone system, reach out to the bvoip Support team to have the issue reviewed further.