Why Factory Reset? 

For best practices with provisioning phones, we recommend factory resetting all used phones to prevent conflicting phone settings from stalling the process. When reset, the firmware will be updated and the configuration file will be accessed, pulling the provisioning details from the phone system. 

Factory Resetting the Polycom Phone 

1. Press the home button on the physical phone.
   
2. Select the Settings button.
3. Go to the Advanced option.
   • When prompted for a password, try the default password 456. If this has already been provisioned through the bvoip phone system before, you'll find the admin password in the Security tab of the extension.
4. Select the Administration Settings option.
5. Scroll down to the Reset to Defaults option.
6. Select the Reset to Factory option. 

It will take several minutes for the factory reset process to be completed. Once the IP phone is factory reset, you must assign a template to an extension in the bvoip phone system.