As hours of operation can vary for every client, the bvoip portal allows the ability to customize the work hour and break time options as desired.

• Setting Global Office Hours
• Setting Multiple Office Hours

Setting up Global Office Hours

1. Login to the bvoip phone system.
2. Click on the Dashboard drop-down menu. 
   
3. Go to the Settings subsection.
4. Click on the Time Settings option.
   
5. Go to the Timezone section. 
   
6. Select the correct time zone from the drop-down.
7. Go to the Office Hours subsection.
   
8. Click the Configure+ button under each day of the week. A pop-up will appear to select the hours of operation. 
    
9. Select the desired office hours. 
10. Click the Save button.
11. Repeat steps 8 -10 for each applicable day. 
12. Click the Save button. 

Setting Break Times

1. Go to the Break Times subsection. 
   
2. Click on the Configure+ button under each day of the week to select the designated break times. A pop-up will appear to select the break times.
3. Select the desired break time. 
   
4. Click the Save button to close the pop-up. 
5. Repeat steps 2-4 for each applicable date.
6. Click the Save button.

Please refer to our Setting up Holiday Hours Functionality article for guidance on arranging those in the phone system.

Setting up Multiple Office Hours

This option is intended for client with multiple sites that run on different office hours. 

1. Login to the bvoip phone system.
2. Click on the Call Flow drop-down menu. 
   
3. Go to the Inbound Rules subsection. 
4. Click the Edit icon on the desired inbound rule. 
5. Scroll down to the Route Calls To section. 
6. Select the Set up specific office hours for this rule option. An office hours option will appear.
7. Click the Configure+ button under each day of the week. A pop-up will appear to allow the office hours to be selected. 
    
8. Select the desired office hours. 
9. Click the Save button. The pop-up will close. 
10. Repeat steps 6-8 for each applicable day of the week. 
11. Click the Save button.