Partner Level Setup Required
This article covers connecting the phone system Microsoft 365 integration to the Control portal for SSO. You must first complete Setup Branded Microsoft 365 SSO for Partners before this fully works.
If you're just looking for a quick and simple method to get your customer logged in and you don't care about the branding, see Simplified Microsoft 365 SSO.
Starting from the login page, bvoip enables customers to use their Microsoft 365/Entra ID tenant as their authentication provider, greatly simplifying the login process and making it so users do not need to remember a separate password or MFA code
SSO is configured automatically as part of the Activating the Microsoft 365 Integration process for all users who are added to the integration. Without any further action, users can visit the main MTP login page below to sign in, just click the orange Microsoft logo.
https://mtp.bvoip.net/sso/webclient
To enable the phone system level SSO with the unbranded login page, see Simplified Microsoft 365 SSO.
Syncing the Integration for Customized Domains
In order for users to login to your customized subdomain or fully customized domain, you need to sync the integration to the MTP Portal using the steps below.
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Follow Setup Branded Microsoft 365 SSO for Partners to setup the MTP level integration if you haven't yet.
- This must be done at the same level as the phone system, so if the phone system is nested under a dedicated customer portal (all orders via Pax8), then you must setup the partner level integration using impersonation under System > Customers.
- Ensure you have followed Activating the Microsoft 365 Integration for the designated phone system AND ADD A USER.
- Go to System > Single sign-on on the left-hand side of the admin portal.
- Click the Sync button
- If the phone system does not appear, you did not add a user to the phone system's Microsoft 365 integration.
- Your phone system integration should synchronize through, and you can click the eye icon to view what users are setup for SSO through that system.
- Users should now be able to sign into the customized client login pages with the SSO button.
Customer Can't Login to a Customized Domain
If after following the above process users get an error about URLs not being set correctly:
- If you're a Pax8 partner, make sure that you've followed Setup Microsoft 365 Single Sign-On (SSO) for Partners for the customer under System > Customers.
- Make sure the integration was synced properly in step 4 above, and you can see the name (Microsoft XXX.bvoip.net) next to the Microsoft Multi-Tenant Portal record. If either of these are missing, you missed a step above.
- Attempt to Sync the system again under System > Single Sign-On to correct any missing fields or information.