What is an Outbound Call Rule?
The rules set in this section will determine how extension users will need to dial out in order to make outbound calls in the bvoip phone system.
By default, our team sets these rules to not include a prefix so that users only need to dial the area code plus phone number (no dialing ‘9’ for an outside line).
Pre-Step Notice
To ensure a smooth process of adding inbound rules, we recommend that the SIP Trunks have been setup.
The following two rules will need to be generated as part of the preliminary setup, however, more call rules can be created using these same steps with variations that meet your needs.
The 10 Digit Rule
This outbound call rule cover when a user dials an 10 digit number outbound call.
- Log into the bvoip phone system.
- Click on the Call Flow drop-down menu.
- Go to the Outbound Rules subsection.
- Click the Add button. The screen will refresh with rule setup details.
- In the Rule Name field, Enter 10 Digit in the textbox.
- Scroll down to the Under Apply This Rule To These Calls section.
- In the Calls to Number with a length of field, Enter 10 in the textbox.
- Scroll down to the Make Outbound Calls On section.
- For Route 1, Select the name of the SIP Trunk from the drop-down instead of BLOCK CALLS.
- In the Prepend field, input a value of 1.
- Click the Save button.
The 11 Digit Rule
This outbound call rule cover when a user dials an 11 digit number outbound call.
- Click the Add button.
- In the Rule Name field, Enter 11 Digit in the textbox.
- Scroll down to the Under Apply This Rule To These Calls section.
- In the Calls to Number with a length of field, Enter 11 in the textbox.
- Scroll down to the Make Outbound Calls On section.
- For Route 1, Select the name of the SIP Trunk from the drop-down instead of BLOCK CALLS.
- Click the Save button.
Digit Prefix Required to Dial Out Setup
If the user must dial a ‘9’ (or other digit) to access an outside line, the steps above would apply with a minor deviation in the Make Outbound Calls On section.
- Scroll down to the Make Outbound Calls On section.
- For Route 1, Select the name of the SIP Trunk from the drop-down instead of BLOCK CALLS.
- In the Strip Digits column, select 1 from the drop-down menu.
- Click the Save button.