What is a Client Call Disposition?

The Client Call Disposition function allows for pre-selected notation on the outcome of a call to be selected, saving time on repetitive call notes for agents. During a call, there will be a Call Disposition pop-up that will appear for end users enrolled to use them. 

For information on how an Administrative User can build out these dispositions to be used, please see our Client Call Dispositions in 1stream article. 

Using Client Call Dispositions

1. Login to 1stream.
2. Go to the Disposition drop-down during the call. 
    
3. Select the desired Disposition option.
4. Click the Save button.

The disposition will save into call notes.