1stream Engage Required
1stream Engage Required
This feature is available for only 1stream Engage licensed users and higher plans. If you don't have this and would like this feature to be available, please reach out to your Sales Representative to upgrade user licensing.
Auto Logout Threshold Functionality
The Auto Logout Threshold can be set to a predetermined number of missed calls. Once the the threshold has been reached for missed calls, the desired contact for the designated queue will be notified. When partnered with the Call Queue Auto Login feature, this can help narrow down finding out why a call wasn't answered sooner.
For information on how to setup the Auto Logout Threshold feature, please see our Auto Logout Threshold in 1stream article.
Using Statuses with Auto Logout Tool
- Log into the 1stream Admin Portal.
- Go to the Administration > Manage Organization menu in the top right.
- Scroll down to the Experience Settings section.
- In the RONA Status Selection drop-down, select the desired status to be applied to agents whom have met the threshold.
- Click the Save button.