Pre-Provisioning Steps
Before attempting to provision the desired phone, ensure that you have factory reset and updated firmware on the device and enabled MPP for the desired extension.
For information on completing these tasks before provisioning the desired device, please see the following article:
Provisioning the Phone Template
Provisioning the Phone Template
- Login to the bvoip phone system.
- Go to the Extensions > Extensions menu.
- Click on the Edit button next to the extension that the device is being applied to. Click the Add button to create an extension that the device will be applied to.
- Go to the Phone Provisioning tab.
- Click on the Add New Phone Device button. A pop-up will appear.
- Select the desired device model in the Templates drop-down. This should be your specific phone model.
- Add the MAC Address without colon into the MAC Address field.
- Click the Save button. The pop-up for the provisioning will close and the page will refresh with new sections being shown.
- Click the Save button to save the phone template to the extension.
Checking the MPP Integration
Checking the MPP Integration
- Go back to the Extensions Menu.
- Select Devices.
- Click the Sync All Devices button or click on the Sync Device button to the right of each device individually.
- Once the devices are synced, there will be three new buttons to the right of each device and the MPP column should show Configured or Live.
Model Discrepancies
For Teams Based Phones
If you are using a Teams based phone, after provisioning, the phone will indicate that it is in Hybrid mode. This is set at the template level on the bvoip side so that the phone can operate on all levels.
The Yealink MP phone series does not support DSS key as BLF in hybrid mode. If you are wishing to have a phone that supports BLF keys, then it is recommended to use a Yealink non-Teams based phone.
For Zoom Based Phones
If you are using a Zoom based phone, hybrid configuration is not supported at this time.
Provisioning the Phone Interface Directly
If you have phone device that is not compatible with the Managed Provisioning Portal, then please refer to our Manually Provisioning Yealink Phones article.
Unless the phone device is incompatible with the Managed Provisioning Portal, there will no need to log into the device and manually configure anything.
Phone Still Not Provisioned?
If the phone has not provisioned with either sets of instructions, please refer to our Phone Provisioning Troubleshoot Guide.