Provisioning Snom Phones

Updated at July 27th, 2024

Table of Contents

Pre-Provisioning Steps Provisioning the Phone Template Checking the MPP Integration Provisioned and Getting a Login Screen? Provisioning the Phone Interface Directly Phone Still Not Provisioned?

Before attempting to provision the desired phone, ensure that you have factory reset the device and enabled MPP for the desired extension.

For information on completing these tasks before provisioning the desired device, please see the following articles:

Login to the bvoip phone system.
Go to the Extensions > Extensions menu.
Click on the Edit button next to the extension that the device is being applied to. Click the Add button to create an extension that the device will be applied to.
Go to the Phone Provisioning tab.
Click on the Add New Phone Device button. A pop-up will appear.
Select the desired device model in the Templates drop-down. This should be your specific phone model.
Add the MAC Address without colon into the MAC Address field.
Click the Save button. The pop-up for the provisioning will close and the page will refresh with new sections being shown.
Click the Save button to save the phone template to the extension.

Go back to the Extensions Menu.
Select Devices.
Click the Sync All Devices button or click on the Sync Device button to the right of each device individually.
Once the devices are synced, there will be three new buttons to the right of each device and the MPP column should show Configured or Live.

If you have completed the provisioning process and the phone is prompting you with a sign on screen, try factory resetting the device.

If you have phone device that is not compatible with the Managed Provisioning Portal, please refer to our Manually Provisioning Snom Phones article.

If the phone has not provisioned with either sets of instructions, please refer to our Phone Provisioning Troubleshoot Guide.

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