Pre-Provisioning Steps
Before attempting to provision the desired phone, ensure that you have factory reset and updated firmware on the device and enabled MPP for the desired extension.
For information on completing these tasks before provisioning the desired device, please see the following article:
Provisioning the Phone Template
v20
Setting up the Phone Template
Video Walkthrough
- Login to the bvoip phone system.
- Go to the Extensions > Extensions menu.
- Click on the Edit button next to the extension that the device is being added to, or create an extension.
- Go to the Provisioning > Deskphones tab.
- Click on the Add New Phone Device button. A pop-up will appear.
- Select the desired device manufacturer and model.
- Add the MAC Address without colon into the MAC Address field.
- Click the Save button. The pop-up for the provisioning will close and the page will refresh with new sections being shown.
- Depending on your provisioning method:
- Zero Touch: In the same menu, set MPP Enabled to Yes to enable zero touch provisioning.
- Manual/DHCP: Copy the Provisioning Link from the page, that should be plugged into the phone
- Click the Save button to save the phone template to the extension.
v18
Provisioning the Phone Template
- Login to the bvoip phone system.
- Go to the Extensions > Extensions menu.
- Click on the Edit button next to the extension that the device is being applied to. Click the Add button to create an extension that the device will be applied to.
- Go to the Phone Provisioning tab.
- Click on the Add New Phone Device button. A pop-up will appear.
- Select the desired device model in the Templates drop-down. This should be your specific phone model.
- Add the MAC Address without colon into the MAC Address field.
- Click the Save button. The pop-up for the provisioning will close and the page will refresh with new sections being shown.
- Click the Save button to save the phone template to the extension.
Checking the MPP Integration
Syncing Devices to MPP
To view the current MPP integration state, go to the Extensions > Devices Menu, and you'll see a menu like below
Controls
Across the top you have:
- Sync All Devices - This forces all devices to sync with the MPP server
- Refresh Devices - This refreshes the list against the MPP server
- Run health check - If you're seeing registration issues on a new system, this can autocorrect common issues
For each device, you'll find three buttons, left to right:
- Sync Device - Syncs this singular device with the MPP server
- Device Info - Provides info on the device according to the MPP server
- Delete - Allows you to remove a device, clearing its Remote Provisioning Server configuration
MPP State
Each device has a MPP column which informs you of the state
-
- This device has not yet synced with the MPP server. Click Sync all devices or the purple button for that specific device - NEW - This device has synced to MPP, but has not been registered for Zero Touch Provisioning
- Configured - This device has registered for Zero Touch Provisioning successfully, and is waiting to be provisioned.
- Live - This device has completed its Zero Touch Provisioning process and should be active
- INVALID_INITIAL_PROVISIONING - This device belongs somewhere else. See MPP Provisioning Troubleshooting Steps for more details.
Model Discrepancies
For Teams Based Phones
If you are using a Teams based phone, after provisioning, the phone will indicate that it is in Hybrid mode. This is set at the template level on the bvoip side so that the phone can operate on all levels.
The Yealink MP phone series does not support DSS key as BLF in hybrid mode. If you are wishing to have a phone that supports BLF keys, then it is recommended to use a Yealink non-Teams based phone.
For Zoom Based Phones
If you are using a Zoom based phone, hybrid configuration is not supported at this time.
Provisioning the Phone Interface Directly
If you have phone device that is not compatible with the Managed Provisioning Portal, then please refer to our Manually Provisioning Yealink Phones article.
Unless the phone device is incompatible with the Managed Provisioning Portal, there will no need to log into the device and manually configure anything.
Phone Still Not Provisioned?
If the phone has not provisioned with either sets of instructions, please refer to our Phone Provisioning Troubleshoot Guide.