Why the Time is Displaying Incorrectly

When a phone is showing the incorrect time display on a hard phone device, this is usually due to a configuration error in either the phone system or hard phone template. 

Solution One: Time Setting in Phone System

The easiest way to correct this is to ensure that the timezone is correct for the phone system. For steps on how to find and adjust this time zone, please see our Setting Phone System Hours article.

Solution Two: Correct Device Configuration

The final thing that can be done to correct this is to ensure that you have the correct phone template set on the extension. For assistance in verifying the template, please refer to our Hard Phone Provisioning article.