Account Creation and Activation
By default, accounts will be actively built out into the Managed Provisioning Portal through the bvoip phone system. In order to sync a device into the Managed Provisioning Portal, the extension will need to have MPP Enabled setting turned on for each extension.
Phone System Shows as MPP Disabled?
If your phone system shows as MPP being disabled, ensure that one of the extensions has the MPP option set to Yes as shown in the instructions below. If this option is not available, please reach out to Support.
Activating the Interface
- Log into the bvoip phone system.
- Go to the Extensions menu.
- Select the Devices submenu option.
- Click on the Run Health Check button. A display message of Health Check Completed will appear when completed.
Configuring a Device
- Go to the Extensions menu.
- Select the Extensions option.
- Click the Edit button for the desired extension.
- Go to the General tab.
- Scroll down to the User Information section.
- Locate the MPP Enabled drop-down.
- Select the Yes option from the MPP drop-down.
- Click the Save button. This will close out the extension.
- Go to the Extensions drop-down menu.
- Select the Devices submenu.
- Click on the Sync All Devices button. Each device will show the word Configured or Live when completed.
The extension will then automatically have any phones that are setup on the extension and MPP compatible provisioned. If the phone has not been setup on the extension yet, please refer to our General Provisioning Setup Guide. A factory reset will be needed to complete the provisioning process for the phone.
Enabling Multiple Extensions?
The MPP Integration steps for configuring a device can be done for multiple extensions.
- Select the desired extensions.
- Click on the Bulk Management button. A pop-up menu will appear.
- Select the Bulk Edit option. The page will refresh.
- Go to the MPP tab.
- Select Yes from the Enabled drop-down.
- Click Save and this will enable MPP on all selected extensions.