Types of Phone Rebuilds
There are two styles of rebuilds: soft rebuilds and fresh rebuilds.
Soft Rebuilds take a backup of the existing system, and then a fresh system is built next to the original, and a restore takes place.
Fresh Rebuilds abandon the system backup method and everything is re-configured by the hand of a human being. Additional testing and review should be taken on your part in the event of a fresh rebuild.
Scheduling and Downtime Expectations
Rebuilds are usually scheduled outside of the end customers' normal business hours, which means nights and weekends. The average length of downtime to be expected should be an hour or so.
If a large amount of call recording or voicemail files are found, those files may be transferred after the initial rebuild, in order to prevent delays and downtime.
Not Happy with New Interface?
Original system images will only be maintained for 30 days past the rebuild date. This will ensure that in the event of a failure, a reversion to the original version can take place.
Post-Rebuild Checklist
The following items should be checked after a migration to ensure that they are correctly set in place and operational:
- All audio greeting files for :
- Auto-attendants (IVR)
- Recordings
- Voicemails
- Inbound Call Flows
- Outbound Call Flows
Expected Change
It is possible that the phone system credentials may change. If the credentials change, those credentials will be found in the bvoip control portal.