Wallboards v Dashboard

With a 1stream enterprise license, users have the ability to access the block wallboard, standard wallboard and the supervisor dashboard. When trying to determine which is best to use, it is best to remember that the Supervisor Dashboard allows the management of users and custom statuses with more in depth detail to the user and queue information. 

The block wallboard is similar to the regular wallboard, displaying the same live information albeit with different visuals and better resolution to be posted on HD TVs for the team to see their stats. The block wallboard shows more accurate information than that of the default wallboard found in the softphone webclient.

Accessing the Block Wallboard

1. Log into the 1stream Admin portal. 
2. Go to the Statuses menu.
   
3. Select Block Wallboard from the drop-down.
   

Block Wallboard Breakdown

Queue Selector

The blue bar at the top of the screen houses the selector for sorting through the different call queues. 

1. Click on the arrow beside the name of the Queue. A pop-up will appear.
2. Select the desired Call Queue. The page will refresh with the data from that call queue.

Agent Counter

This section is intended to count the agents logged into 1stream and their availability and the type of active calls.

The legend is color coded as follows:

• Green - Available Agents
• Purple - Inbound Calls
• Yellow - Outbound Calls
• Red - Unavailable
  

Agent Count by State

This section is intended to give a visual representation of the agents logged into 1stream and their availability and the type of active calls. The legend is color coded as follows:

• Green - Available Agents
• Purple - Inbound Calls
• Yellow - Outbound Calls
• Red - Unavailable
  

Queue Counter

This section is intended to keep a visual count of the longest wait on a queue and the number of calls in queue?

Agent List

This section will keep track of all agents in the call queue and break down the agent's status and whether they are in or out of queue. The time variable will track the amount of time that the agent is in the same status state. 

The daily stats in this section will track the total talk time and average talk time for agents in addition to counting the total number of inbound and outbound calls. 

Additionally, when clicking on the IN under the Queue column for extension users in queues, a pop up will appear showing the queues that the agent is logged into. 

Abandoned and Answered Blocks

These blocks are intended to keep a count of the abandoned and answered calls in the queue.