Looking to setup the BrightGauge integration?
See our article BrightGauge Integration Setup for more details on how to configure the integration where these fields are utilized.
For more information on building gauges, see our article Example Gauges in BrightGuage.
Need Custom Datasets Applied?
If you are wanting a custom dataset apart from the dataset that bvoip offers, please reach out to our team to request it and we can review the options available with you. We do custom development of reports and features, and we can provide a quote after discussing the need.
Datasets
These are all of the available Datasets to be used in BrightGauge.
Source Name |
Update Frequency |
Description |
| 1StreamCallSummary | 1 hour | This report contains all of the call logs available, and it retains the data for up to one year. |
1StreamCallSummary Fields
Field |
Description |
| CS_ID/CallID | The ID value of the call in the system. |
| ActualStartTime | The time the call was started, adjusted for time zone. |
| ActualEndTime | The time the call ended, adjusted for time zone. |
| StartTime | The time the call was started, in UTC. |
| EndTime | The time the call ended, in UTC. |
| Inbound | A True/False field denoting if a call was inbound or outbound. |
| ExtensionNumber | The extension number associated with the call. |
| ExtensionName | The user's name associated with the extension of that call. |
| OriginatedByName | The name of the internal user or the caller ID of the originator, depending on the direction of the call (in/outbound). |
| InboundRule | The inbound rule/DID the call utilized to reach the phone system. |
| Destination | The numeric destination of the call. |
| DestinationName | The name of the destination of the call. |
| Status | Answered versus Unanswered calls. |
| TalkTimeSeconds | Number of seconds the call was connected. |
| Queue | If the call was directed to a Queue, this field will display the extension number of the Queue. |
| QueueName | If the call was directed to a Queue, this field will display the extension number and name of the Queue. |
| RecordingURL | The URL where the recording file can be found. |
| EntryDate | The date and time the call record was entered into the system. |
| ReferenceDate | The date, without time, of the call. |
| HourNumber | The hour, without minutes, of the call. |
| MinuteNumber | The minutes of the time of call, without the hour. |
| IntervalNumber | The seconds of the time of the call, without minutes or hours. |
| IVR | The extension of the IVR reached. |
| IVRName | The extension and name of the IVR reached. |
| RingGroup | The extension of the Ring Group reached. |
| RingGroupName | The extension and name of the Ring Group reached. |
| SecondsTillFirstTalk | The amount of time a caller has spent from connection 'til speaking to an extension. This will typically be slightly longer than queue time as it includes the initial answer recordings and any time the caller took to make IVR decisions. |
| Transferred | Shows if the call was transferred, and where. |
| QueueWaitSeconds | The amount of seconds spent in Queue. |
| DNSummary | The path the call took through the system, only available on systems with 1Stream Enterprise licensing. |
| ActivityNote | The activity note stored with the call |