Shared Responsibility Model

Updated at July 3rd, 2025

Table of Contents

Key

☑️ = Shared Responsibility

✅ = Full Responsibility

✔️ = Assisting full responsibility

	bvoip	Reseller/Partner
Application/OS
Monitoring	✅
Updates and Patching	✅
Operating System Security	✅
Application Security	☑️	☑️
System Redundancy	✔️	✅ (High Availability)
Geo-IP Filtering		✅
Endpoint Security		✅
Identity & Access Management
User Provisioning/Deprovisioning		✅
Password and Credential Management		✅
MFA		✅
Roles and Permissions		✅
Single Sign-On		✅
Infrastructure
Datacenter Operations	✅
Hardware Monitoring	✅
Hardware Redundancy	✅
Data
Encryption at Rest	✅
Encryption in Transit	☑️	☑️ (Data Encryption Policies)
Disaster Recovery	✅
Configuration and Log Backup	✅
Recording and Voicemail Backup		✅
Entry		✅
Classification		✅
Accuracy		✅
Capacity Management		✅
Support
First line support		✅
Escalated Support	✅
VoIP
Dialtone/Carrier	✅ (CA/EU/NZ/UK)	✅ (US/AU)
Call Quality Issues	☑️	☑️
Porting	✔️	☑️
Incident Response	☑️ (Depends on Scope)	☑️ (Depends on Scope)
Compromised User	✔️	✅
Compromised Admin	✔️	✅

bvoip Knowledge