Audio File Requirements

This article will provide some insight on the recommended sizing and format for audio files to use in the phone system.

Updated at April 16th, 2024

Format and Sizing

At this time. the audio files allowed in the bvoip phone system must be in WAV format. The audio file has a max size of 100MB and must also meet the following criteria: 

  • PCM
  • 8 kHz
  • 16 bit
  • Mono

Have a Longer Audio File?

If you have a long audio file that covers several different audios, consider breaking the audio down into several files and Creating an Audio Playlist instead. 


Conversion Tool

If you are having trouble with sizing the file or have an existing audio file, please consider using this audio conversion tool to size the audio correctly.

If you are still having trouble after the above steps, please reach out to our support team with the files that are not uploading for further assistance.